Common errors and solutions are as follows:
E00 Service not Scrambled.
Cause: The program is not scrambled and does not display on the set-top box.
Solution: If the set-top box is watching a transparent stream, it should display normally.
E04 Please insert Smartcard
Cause: The smartcard is not inserted.
Solution:
E05 Unknown Smartcard
Cause: Unknown smartcard or smartcard error.
Solution: Check the smartcard; you can insert this smartcard into another set-top box to see if the same error occurs.
E06 Smartcard Failure
Cause: The smart card driver rejects the smart card. There is a communication error between the smart card and the internal software module of the set-top box.
Solution: Check the smart card. You can insert this smart card into another set-top box to see if the same error occurs.
E07 Hecking Smartcard
Cause: Detecting smart card
Solution: Display normally
E14 Service is currently unavailable.
Cause: The front end did not send the ECM.
Solution: This issue is caused by the front-end scrambler not sending the ECM. It is necessary to check the configuration of the scrambler, as well as the ECM connection between the scrambler and Pisys. This error should occur for all users watching this program.
E15 Service is currently unavailable.
Cause: This type of error generally occurs during the debugging process of the set-top box and does not occur during normal operation.
Solution: None
E16 Service is currently scrambled.
Cause: 1. The smart card is not authorized.
2. If the user has not watched the program for an extended period, an E19 error will occur. However, since the program contains multiple products, the set-top box will continue to evaluate the next product, resulting in an E16 error message.
Solution: 1. Ask the user whether they are a new account holder or an existing user. If they are a new account holder (opened within the last month), they should receive authorization after waiting for more than half an hour. If they have not received authorization after waiting for half an hour, it is necessary to resend the account opening command.
2. For existing users, inquire how long it has been since they last powered on the device. If they frequently watch and suddenly cannot access the content, it is necessary to check the user's subscription status. If the user has indeed subscribed to the program, authorization can be resent.
3. If the user has not powered on the device for an extended period (over 250 days), the user's smart card will have expired, and it is necessary to send the SOFULL command. Currently, the SOFULL command can restore smart cards that have been expired for up to 500 days.
E17 Service is currently scrambled.
Causes: 1. There are no corresponding sectors in the smart card. 2. The pairing function between the device and the card is enabled, but the set-top box and the smart card do not match.
Solution: For mismatched set-top boxes and smart cards, a forced pairing command can be sent to the smart card via OSS to enforce pairing.
E19 Service is currently scrambled
Cause: The product on the smart card has expired. There are three possible reasons:
1. The user has not watched for a long time, causing the product on the smart card to expire. Waiting for half an hour can restore it, or authorization can be sent to the user.
2. The user has not watched for a long time (250 days), causing the smart card to expire. The SOFULL command needs to be sent; currently, the SOFULL command can restore expired smart cards up to 500 days. For smart cards expired over 500 days, recovery can be done by sending the SODA TE command. When sending the command, ensure that the user's smart card and set-top box are in working condition.
3. The authorization start time on the user's smart card is greater than the time in the ECM of the current program. This is generally due to a fault in the front-end system, causing the scrambler to continuously send old ECMs. This situation should occur for multiple users simultaneously.
E29 Service is currently de-scrambled
Cause: Normal de-scrambling, not displayed on the set-top box.
Solution: None.
E30 Service is currently scrambled
Cause: The group key and product key do not match. The product key is received quickly as the sending interval is within 30 seconds. The group key sending interval is between half an hour to one hour.
Solution: Wait for more than half an hour. Please have OSS send the SOFULL (activation) command.
E34 Service is currently scrambled
Cause: CAT table mismatch
Solution: Check the output of the multiplexer’s CAT table or PMT table.
E55 Please stay tuned
Cause: The user's pre-authorization has expired and no new authorization has been received.
Solution: Please have OSS send the SOFULL (activation) command.
E48 No signal or E52 Searching for signal
Cause: Signal loss
Solution: Check QAM output