On November 25, 2011, Beijing Onebandintong Communication Technology Co., Ltd., an expert in the audio and video transmission industry, announced an update to the current process for broadcasting and television equipment repairs. The new streamlined process reduces repair cycles, allowing users to track their repair equipment and check repair status on the website using the warranty equipment serial number. The implementation of this plan has elevated Oneband's technical service level to a new height, marking a steady advancement towards the development philosophy of "technical service as the foundation, integrity and pragmatism as the basis."
The following are the scope and process specifications for Onebandui's repair services.
【Repair Service Scope】
Digital TV Encoder
Brand Scopus E90 E900 E1000 E1200 UE9000 ELP1000 ELP2000
Brand Harmonic MV12 MV30 MV100 MV500 ION ELC1000 ELC5000 ELC70000 ELC8000
Digital TV Decoder
Brand Scopus Harmonic Tandberg SA ADI PBI
Digital TV Multiplexer
Brand Scopus RTM3300 IVG7000 Harmonic prostream1000
Digital TV Modulator
Brand Scopus IVG7200 Harmonic NSG9000 BNG6104
Digital TV Set-Top Box
Digital TV Optical Transmitter
Brand: Moto Cisco Harmonic
【Repair Process Introduction】
1. Users download the "Oneband Maintenance Application Form";
2. Users need to fill in the detailed information in the application form. Our company will issue an invoice and the return address for the repaired equipment based on this information after the repair is accepted (unless otherwise specified); users should indicate the fault symptoms of the equipment to facilitate our initial inspection;
3. The user submits the repair application form to our company for confirmation via fax, email, etc. (with a company seal or signature);
4. Our processing workflow consists of receiving, initial inspection, repair, and return; the typical repair cycle for faults is 10 working days.
A Receipt: Once our company receives the equipment for repair, users can check the status of the device on our website using the serial number;
When the initial inspection, maintenance, and other process situations do not match what the user has filled out, our company will contact the user based on the information in the application form.
After the repair is completed, our company will send the repair quotation based on the information in the application form;
After the user makes the payment, our company will return the device to the user at the address specified in the application form.
"Repair Request Form" download page:http://www.onebandsystem.com/maintaining/application