Introduction to Oneband's After-Sales Service
Beijing Oneband General Communication Technology Co., Ltd. is renowned in the industry for its outstanding customer service and support. Our after-sales service provides the technical support expected by every customer. Oneband has established a nationwide after-sales service technical center in Beijing to ensure timely responses to customer needs and to provide high-level professional services. To meet customer demands, Oneband is dedicated to offering highly flexible and customized technical solutions. Our after-sales service provides responses that are both personalized and professional.
Technical Service Offerings of Oneband
Oneband Company currently has a nationwide service center in Beijing, providing pre-sales technical communication, after-sales product maintenance, and equipment repair services for devices and systems sold by our company, such as Harley, AppearTV, and LiveU. During normal working hours, we offer technical support to customers through the following contact methods:
• Phone: 010-65302100
• Fax: 010-65301636
• Email:support@onebandsys.com
In addition, for customers operating equipment or systems supplied by Onebandinp, we also offer the following support services:
• A 24-hour dedicated technical support hotline, providing various after-sales technical service plans tailored to customer needs;
• 24-hour online technical support for all equipment;
• Real-time response, with the fastest on-site service and technical support;
• Regular on-site maintenance of equipment (inspection system);
• A spare parts inventory at the technical support headquarters in Beijing, responsible for spare parts support for all projects.
Advantages of Onebandua Technology Services
Onebandas a very strong technical support team. The technical services we provide enable you to receive highly professional and comprehensive technical assistance. Our trained engineers offer prompt technical support tailored to the needs of each customer.
Maximizing Uptime
To ensure recovery time and maintain the operation of your devices, Oneband's personalized support and services help customers uphold their commitments to their clients.
Content of Technical Support Work
• Hotline service
• E-mail Reply
• On-site response
• Spare parts replacement
• User System Performance Optimization
• Equipment expansion installation
Hotline Support
Our company's technical support team will contact the user by phone as soon as we receive a technical support request or fault report. We will gather detailed information about the customer's issue. For technical problems that cannot be resolved immediately, we will promptly document them and inform the customer of the expected response date and time.
Provide E-mailReply
Our service team can also respond to user inquiries via E-mail. If you have any technical questions regarding our products, you can send us an E-mail, and our engineers will reply to you promptly. You may also raise any other related questions, and we will do our best to assist you.
On-site response
Based on the assessment of the supported group engineers, for issues that require on-site resolution by engineers, our company will provide service and technical support that arrives on-site within 24 hours. All equipment will receive on-site service and technical support from our Beijing representative office. We are committed to doing our utmost to resolve customer issues. For equipment components that cannot be repaired on-site, a decision will be made based on the situation regarding whether to replace them or take them back to the company for repair.
User System Performance Optimization
Our technical support engineers will provide on-site technical support service summary reports for critical fault handling based on customer requirements. This will assist customers in analyzing the system's operational status, summarizing the causes of issues, and identifying preventive measures. A technical analysis summary report will be created based on the issues identified during the engineer's on-site support.