OnebandCare Online Application
Oneband Remote Support Online Application
ProfessionalTechnical SupportService System
Service Purpose: Sincerity, Attention to Detail, Patience, Dedication
Oneband Care is a comprehensive support service system centered around the user, dedicated to providing customers with complete after-sales operations and technical services. Our professional technical support service team, composed of experienced professionals, is always ready to offer you after-sales operations and technical assistance.
At the same time, Oneband leverages its extensive experience in the broadcasting and audio-visual fields to provide more suitable and appropriate support services for the systems you operate. Additionally, we can offer rational suggestions for system transformation, updates, and expansions, optimizing and enhancing the system to make the online system more stable and reliable.
Choosing Oneband Care allows you to rest easy, ensuring that your systems and devices run smoothly, so you can focus more on your business direction and confidently pursue various ventures.
Oneband Care offers different levels of service options for various users, including Silver Level (basic technical support and maintenance), Gold Level (standard technical support and maintenance), and Platinum Level (advanced technical support and maintenance).
Silver Level - Basic Technical Support and Maintenance
Basic technical support and maintenance services are primarily aimed at providing fundamental software and hardware support for users whose devices are out of warranty. This includes remote diagnostic support, software upgrades (software products), and hardware repair services.
Gold Level - Standard Technical Support and Maintenance
Standard technical support and maintenance includes all services of the Silver Level, as well as 24/7 phone support, remote assistance, occasional on-site service, and regular system inspections.
Platinum Level - Advanced Technical Support and Maintenance
Advanced technical support and maintenance is a comprehensive guarantee service. In addition to all the services included in Silver Level and Gold Level, we will also assign dedicated one-on-one business personnel to connect with you, ensuring a rapid response 24/7. The company will also establish a spare parts inventory specifically for the systems being maintained, ensuring that there are sufficient spare parts available for timely replacement in the event of system failures. Furthermore, during critical support periods or major events, we will arrange for technical engineers to provide on-site support services for users.
The selection of a technical support service system can be evaluated based on the following important criteria:
1. The Importance of the System
2. Technical Strength of the System Operations Team
3. The scale and complexity of the system
4. System Backup Status
Oneband Care Features
- Comprehensive and efficient service
- Integrated Hardware and Software Services
- Multi-level flexible selection
- Service Priority
- One-on-one dedicated service
- System Optimization Recommendations
- On-site Support
- User Profile
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Oneband CareTechnical SupportServiceSystemIntroduction |
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Service Name |
Free warranty period |
Silver Level |
Gold Level |
Platinum Level |
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Effective Support Time |
Working days 早9From dusk till dawn5点 |
Working days 早9From Dusk Till Dawn5点 |
7*24Hour/365天 |
7*24Hour/365天 |
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Response Time |
4Hour |
2Hour |
1Hour |
30Minutes |
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BugRepair |
Provide reasons that cause the device to malfunction.It seems there is no text provided for translation. Please provide the Chinese text you would like to have translated into English.Repair |
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Restore factory settings |
Guide customers to restore the device to factory settings. |
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Software Upgrade |
Provide available software upgrade packages. |
Provide available software upgrade packages. |
Provide available software upgrade packages and assist in completing the device software upgrade. |
Provide available software upgrade packages and assist in completing the device software upgrade.actively recommend upgrading to the optimal version |
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Testing and Maintenance |
Assist customers in completingTesting和RepairApplicationService |
Assist customers in completingTesting和RepairApplicationService |
Assist customers in completingTesting和RepairApplicationService |
Provide for freeTesting Servicesand provide a fault report |
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Remote Assistance |
Includes diagnosis and troubleshooting of equipment failures. |
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Online Remote Service |
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Provides various remote assistance services including system parameter adjustments, testing, and troubleshooting. |
Provides various remote assistance services including system parameter adjustments, testing, and troubleshooting.- Actively assist with integration and new features in third-party systems; - Issue support ticket reports. |
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Version Migration\Configuration Migration Service |
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Provide configuration migration services required for network management and equipment replacement and upgrades. |
Provide configuration migration services required for network management and equipment replacement and updates. |
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Technical Training |
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Provide remote technical training, including daily operation training for current systems and equipment. |
Provide remoteor on-site trainingService, providing professional advice on all aspects of the system.Training on new technologies and products that are not limited to online operating systems.。 |
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On-site troubleshooting |
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Optional Services 1The specialized technical personnel arrived on-site to address the malfunction.48Arrive at the site within hours. |
Optional Services 1The specialized technical personnel arrived on-site to address the malfunction.24Arrive at the site within hours. |
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Regular Inspections |
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The number of times during the service period is selectable. |
Number of times can be selected during the service period. |
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1Comprehensive inspection service for the subsystem, checking the operational status of the equipment and assisting in regular maintenance such as dust removal. |
1Comprehensive inspection service for subsystems, checking equipment operating status, and assisting with regular maintenance such as dust removal.Remote or on-site services can be arranged.。 |
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Online Project Meeting |
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Provide expert-level services for project discussion meetings on important events during weekdays, including fault diagnosis and system operation status analysis. |
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Professional one-on-one service |
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Optional Services Arrange one-on-one sessions with technical engineers.ExclusiveService, familiarity with the system, quick response, accurate judgment. |
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Critical Support Period and On-Site Services for Important Events |
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Optional Servicesand frequency 1On-site services by professional technical engineers to jointly ensure the safe conduct of critical protection periods or major events. |
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Spare Parts Support |
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Optional Servicesand frequency 1Secondary emergency spare parts allocation, utilizing spare parts for the rapid replacement of faulty equipment services. |
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Early replacement of faulty equipment |
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Optional Servicesand frequency Based on inspections or user feedback,1次Replace equipment with potential faults in advance and conductActiveTesting services. |
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Rationalization Suggestions |
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Optional Servicesand frequency Based on the system's operational status, issue1Suggestions for the next rationalization transformation or update plan. |
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User Profile |
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Optional Services Establish a dedicated user profile to update the system's software and hardware versions and configuration database at any time. Query and analyze historical support and ticket status. |
Note:Oneband allows users to freely choose and customize different individual services based on their own needs.
Online QR Code Application
